Frequently asked questions
Do you do catering for less than 500 pax?
Yes we do. Regardless of the number of pax, charges be similar to a 500 pax (HDB Void Decks Event). As for Venue Packages, we offer 100, 300 & 500 pax with different charges.
How many days in advance must I place my order?
We would encourage you to place your order at least 12 - 6 months in advance to avoid disappointment. The earlier you order, the higher the chances of the restaurant’s availability.
Can I make changes after confirmation?
Yes, you can make changes up to 1 month in advance. We will require 2 – 3 days to determine if the changes requested are available.
Do you have a venue?
Yes we do, "Venue Packages"
What are the food portions like?
Food is prepared for your exact number of guests with a 10% buffer.
Are decorations provided?
Yes, for HDB void decks we have varieties of decorations to choose from. As for venue, decorations are fixed (no customization).
Are service staff provided?
1) Service staff are not provided (HDB Void Decks Event). If you would like to have service staff at your event, we can make arrangement at a cost.
The duties of the service staff include:
- Clearing and washing of soiled dishes
- General clearing of litter
- Serving of drinks or canapés
- Maintenance of the buffet line
The service staff will not be able to do the following:
- Sweeping and mopping of the floor
Do you survey my venue prior to the event date?
Our service team will contact you if a site-visit is required.
What if I need to cancel my order?
If you decide to cancel your order, please do so in writing at least 3 months in advance. There will not be any cancellation charges if your notification is acknowledged within the grace period BUT deposit are forfeited.
What if I cancel my order last minute?
If your order is cancelled less than 60 days in advance:
Can you hold my wedding date slot for me?
We will hold the date and time you’ve selected once you’ve placed your 30% deposit via cash or bank transfer.
What happens after I’ve placed my order?
Our catering experts will get in touch with you to:
Can I increase my guest count after making the order?
Yes, you can do so up to 7 days before your wedding date (HDB Void Decks) BUT not for Venue Packages.
Can you do live stations at my wedding?
Yes, we have a wide selection of live stations for your selection. You may browse at our "Live Stations" and email or call us at firstname.lastname@example.org or 9389 1304.